Refund policy

Because our products are custom-printed on demand just for you, we cannot accept standard returns or exchanges if you order the wrong size, color, or simply change your mind. Please review this policy carefully before placing your order.
🛑 Cancellations and Modifications
  • Tight Window: All orders are automatically routed to our printing partners immediately.
  • Time Limit: You must request edits or cancellations within 1 hour of purchase.
  • Final Sale: Once an order enters production, it cannot be canceled, changed, or refunded.
🛠️ Damaged, Defective, or Incorrect Items
  • Free Replacement: We will gladly replace any item that arrives damaged, misprinted, or defective.
  • Photo Proof: You must email a clear photo of the issue to wsoccerclub.usa@gmail.com within 7 days of delivery.
  • No Return Needed: Do not mail defective items back to us unless explicitly instructed.
📏 Sizing and Color Disclaimers
  • Check the Charts: We provide specific sizing charts on every shirt, sweatshirt, and hoodie product page.
  • No Swaps: We do not offer refunds or exchanges for user sizing mistakes or minor digital-to-fabric color variations.
  • Buyer Choice: Please double-check your item selections in your cart before checking out.
📦 Lost and Delayed Shipments
  • Address Accuracy: You are solely responsible for providing a correct and complete shipping address.
  • Wrong Address: We will not issue refunds or free reprints for orders sent to an incorrect address provided by you.
  • Marked Delivered: We cannot refund or replace packages that the carrier marks as "delivered" but are missing from your property.
  • Carrier Claims: For stolen or missing packages, please file a claim directly with the shipping carrier.
✉️ How to File a Claim of a Damaged, Defective, or Incorrect Item
  1. Locate your Order Number from your email confirmation receipt.
  2. Take clear photos of the item laid flat, showing the printing error or damage.
  3. Email wsoccerclub.usa@gmail.com with the subject line: "Damaged Item - Order #[Your Order Number]".
  4. Allow our team 2 to 5 business days to review your order.